We know you are still struggling with staffing (who isn't). Club Insights will give some startling insights on Staff Culture that may be just the help you need.
ClubInsights specialize in the voice of the member and staff research to guide effective decision-making while cultivating and nurturing a positive culture within your club.
ClubInsights utilizes an innovative approach based on best practices from the world's top hospitality and retail organizations. Their state-of-the-art methods are endorsed by the Michigan State Eli Broad School of Business.
With today's strong membership amenity usage, staffing challenges, and the fact that everyone is busy; having systems and processes to actively listen to your members and staff has never been more important. ClubInsights portfolio of services includes:
MemberConnect – an innovative approach to listening to ALL your members, real-time tools to enable you to act on what they are telling you, and effective information delivery to continuously improve the member experience while strengthening the member bond.
Custom Member Experience Research – flexible and function-built research for your club providing in-depth, actionable insight for your unique situation. Delivering fact-based, objective information to support and align decision-making.
Staff Culture Rx - understand and engage your most valuable asset, build a positive staff environment driving retention of talent, and strengthen staff and member bonds while enhancing your external brand image as the employer of choice.